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Frequently Asked Questions常见问题

The 20 questions buyers actually send us, answered without the sales padding. If yours isn't here, ask — we reply within 12 hours.客户最常问的 20 个问题，不含任何套话。若这里没有您的问题，直接问 — 我们在 12 小时内回复。

Ordering & MOQ订购与起订量

Commercial terms商务条款

One 20ft container (about 2,000–2,500 m² of wall panels) as a trial order. Mixed containers are welcome — you can combine panels, flooring and trims in the same box. For samples we ship by courier with no minimum.试单为 1 个 20 尺柜（约 2,000–2,500 ㎡ 墙板）。支持拼柜混装，同一个柜里可混装墙板、地板与收边配件。样品走快递，无起订量。
Yes. We prepare the samples free of charge; you pay the courier (usually USD 30–50 via DHL/FedEx). The courier cost is credited against your first order. Sample boxes typically include 5–8 boards, a clip set and a colour card.可以。样品免费提供，您承担快递费（DHL/FedEx 通常 30–50 美元）。该费用在首单中抵扣。样品盒通常含 5–8 块板、一套卡扣与色卡。
30% T/T deposit with the order, 70% against a copy of the bill of lading. We also accept 100% irrevocable L/C at sight, and for samples PayPal or Alibaba Trade Assurance. Payment details are on the proforma invoice.下单付 30% T/T 定金，余款见提单副本支付。也接受 100% 即期不可撤销信用证；样品可用 PayPal 或阿里信保。付款信息在形式发票中列明。
Both, and CFR, EXW and DDP if you prefer. Default is FOB Ningbo. We have long-standing freight forwarders and can usually beat spot rates for CIF quotes.两者均可，也可报 CFR、EXW、DDP。默认报宁波舟山港 FOB。我们与多家货代长期合作，CIF 报价通常优于即期市场运价。
15 working days after deposit receipt for standard profiles, peak season or not. Custom tooling adds 20–25 days for the first article. Ocean transit is typically 22–28 days to Europe, 18–25 days to the US West Coast.常规规格自定金到账 15 个工作日，旺季亦不延期。定制开模首件增加 20–25 天。海运至欧洲通常 22–28 天，至美西 18–25 天。
Product & installation产品与安装

Technical questions技术问题

UV marble sheet is a thinner (3–4.5 mm) high-gloss decorative sheet — best for mirror-finish feature walls. Bamboo-charcoal board (sold internationally as carbon crystal board) is a thicker 5–9 mm panel with a dense fibre core, available in gloss, matte and skin-touch finishes — better for full walls and cabinet doors. Both install with adhesive and matching trims.UV 大理石板更薄（3–4.5 mm），主打高光镜面背景墙；竹炭板（出口常报 carbon crystal board）为 5–9 mm 高密度板芯，有高光、哑光、肤感三种表面，更适合整墙与柜门。两者均胶粘安装，配套收边条。
Yes — a complete system. Skirting, H-joints, inside and outside corner trims, top caps, adhesives and hidden clips, colour-matched to every décor, plus an illustrated installation manual in English, French and Spanish. Many buyers order the trims in the same container.供应 — 全套系统。踢脚线、H 型缝条、阴阳角线、顶线、胶水与隐藏卡扣，与每款花色同色配套，并附英文、法文、西班牙文图文安装手册。很多客户会在同柜一并订购配件。
A 40'HQ holds roughly 2,400–2,800 m² of 8 mm wall panels, 2,200–2,600 m² of 3 mm UV marble sheets, or 2,000–2,400 m² of SPC flooring packed with underlay. We always send an exact loading diagram so you know your cost per m² landed.40 尺高柜约装 8mm 墙板 2,400–2,800 ㎡；3mm UV 大理石板 2,200–2,600 ㎡；SPC 地板（含静音垫）2,000–2,400 ㎡。我们始终提供精确装柜图，便于核算到岸每平米成本。
PVC wall panels, UV marble sheets and SPC flooring are 100% waterproof and are the standard specification for shower walls, kitchen splashbacks and bathroom floors. Bamboo-charcoal boards and WPC grille panels are recommended for dry interior walls only.PVC 墙板、UV 大理石板与 SPC 地板 100% 防水，是淋浴墙、厨房挡水与卫浴地面的标准配置。竹炭板与 WPC 格栅板建议仅用于干区墙面。
Yes, with ordinary woodworking tools — a mitre saw and a cordless drill are sufficient. Use a fine-tooth blade, and pre-drill pilot holes within 30 mm of board ends. Full cutting guidance is in the installation manual.可以，用普通木工工具即可 — 斜切锯加充电钻足够。使用细齿锯片，板端 30 mm 范围内须先钻引孔。详细开料指引见安装手册。
Effectively none. Rinse with water and a neutral cleaner twice a year in normal use. No sanding, no sealing, no re-oiling, no termite treatment — ever.基本无需维护。常规使用下每年用清水加中性清洁剂冲洗两次即可。无需打磨、无需封釉、无需重新上油、无需防白蚁处理。
Yes. WPC is fully recyclable and our own boards contain 55–60% recycled wood fibre plus recycled HDPE. Off-cuts can be returned as feedstock in most markets, which helps projects earn green-building credits.可以。WPC 可完全回收，我们自己的板材含有 55–60% 再生木纤维与再生 HDPE。多数市场中边角料可回收作原料，有助于项目申请绿色建筑评分。
Shipping & after-sales物流与售后

Delivery and support交付与支持

60+ countries across North America, Western and Eastern Europe, the Middle East, Southeast Asia, Australia and South America. Main markets include the US, Canada, Germany, the Netherlands, the UK, the UAE, Australia and India.产品出口 60 多个国家和地区，覆盖北美、西欧与东欧、中东、东南亚、澳大利亚及南美。主要市场包括美国、加拿大、德国、荷兰、英国、阿联酋、澳大利亚与印度。
We photograph every pallet before loading and pack to withstand stacking. In the rare case of transit damage we replace the affected boards in your next shipment, provided the claim is raised with the carrier and us within 30 days of arrival.装柜前对每托拍照，并按抗堆压标准包装。若发生罕见的运输货损，在到货 30 天内向承运方与我方提出索赔后，我们在下一批货中补发受损板材。
Yes. Every order includes an illustrated manual, and our technical desk answers installer questions by email or WhatsApp. For large commercial projects we can provide a site drawing review and, by arrangement, on-site guidance.提供。每单附图文安装手册，技术团队可通过邮件或 WhatsApp 解答安装问题。大型商业项目可提供图纸评审，并可协商安排现场指导。
5 years on interior wall panels, 10 years on exterior cladding and 15 years on residential SPC flooring against structural failure, delamination and excessive colour fade. Excludes damage from misuse or improper installation. Warranty card ships with the goods.室内墙板质保 5 年，外墙板 10 年，家用 SPC 地板 15 年，覆盖结构失效、分层与过度褪色。不含使用不当或安装不当造成的损坏。随货附质保卡。

Question not answered here?这里没有解答您的问题？

Send it over. A sales engineer — not a chatbot — will reply, usually within a few hours.直接发给我们。回复您的是销售工程师，不是自动客服，通常数小时内答复。

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